Submit a New Support Request

If you are experiencing issues with your website or need professional assistance, please fill out the support request form below. Our team is here to help you resolve your problems as quickly and efficiently as possible. We understand how crucial your website is for your business, and we aim to provide prompt and effective support.

How We Handle Your Support Requests

Once you submit a support request, our team will begin the process of assessing the issue. We categorize support tickets based on the type of issue and the priority level you select. This helps us ensure that urgent matters are addressed as quickly as possible.

Our typical process includes:

  • Initial Assessment: We perform an initial assessment of the issue to determine the best course of action. During this phase, we may contact you for additional information.
  • Resolution Plan: Our team will create a plan to resolve your issue effectively. Depending on the nature of the problem, this may involve multiple steps, including code fixes, plugin updates, or performance enhancements.
  • Implementation: We implement the necessary fixes and updates to resolve your issue. Our focus is on delivering high-quality work to ensure that your website continues to perform at its best.
  • Follow-up: After resolving the issue, we follow up with you to confirm that everything is functioning correctly and to answer any additional questions you may have.

Our goal is to provide you with a seamless support experience. We understand that website issues can be stressful, and our team is here to minimize the impact on your business. By choosing Fixed.ie, you are partnering with a dedicated team that cares about your success.